Last updated: January 15, 2025
Welcome to Zefirius! These Terms and Conditions ("Terms") govern your use of our cybersecurity and network optimization services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
By accessing, browsing, or using the Zefirius platform and services ("Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
Zefirius provides enterprise-grade cybersecurity solutions, including but not limited to:
Protecting your digital assets with cutting-edge security solutions, including DDoS mitigation, threat detection, and secure data flow.
Analyzing traffic patterns to optimize performance, enhance user experience, and provide actionable insights for your business.
Efficiently proxying traffic through our global server network to ensure reliability, low latency, and enhanced security.
Seamless integration with cloud platforms to deliver scalable and efficient traffic management tailored to your needs.
Important: Services are provided "as is" and we reserve the right to modify, suspend, or discontinue any service with reasonable notice.
To access our services, you must create an account with accurate and complete information. You are responsible for:
We implement industry-standard security measures, but you must also:
Violations may result in immediate service suspension and legal action.
We are committed to protecting your privacy and comply with applicable data protection laws including:
We use your data to provide services, improve security, and communicate with you. Data is retained only as long as necessary for business purposes or legal requirements.
All data in transit and at rest is encrypted using AES-256 and TLS 1.3
24/7 security monitoring with real-time threat detection
Regular security audits and penetration testing
SOC 2 Type II and ISO 27001 certified
We may change our pricing with 30 days' written notice. Price changes will not affect your current billing cycle.
Uptime Target
Response Goal
Support Coverage
CRITICAL NOTICE: The following definitions are strictly and exclusively applied to determine service availability. These definitions are final and non-negotiable.
Downtime Definition: Downtime occurs exclusively when 100% of all our service infrastructure becomes completely inaccessible for a continuous period exceeding 10 minutes.
SLA Calculation: Uptime percentage calculated using total monthly minutes minus only verified complete downtime.
Service Credits: Maximum credits per month: 25% of base monthly fees. Credits provided as account credit only.
ALL SERVICES PROVIDED "AS IS": Our services are provided strictly "as is" and "as available" without warranties of any kind.
Zefirius shall not be liable for any damages including:
Maximum Liability: Our total liability shall not exceed the lesser of $100 USD or the amount paid in the preceding 3 months.
Customer explicitly acknowledges and assumes all risks associated with:
Customer is solely responsible for:
All content, features, and functionality of our services are owned by Zefirius and protected by international copyright, trademark, and other intellectual property laws.
You retain ownership of any data you upload to our platform. By using our services, you grant us a limited license to process your data as necessary to provide our services.
We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these Terms.
You may terminate your account at any time by contacting our support team. Upon termination, your access to the services will cease.
We may terminate your account if you:
Upon termination, we will provide you with reasonable opportunity to retrieve your data, subject to applicable law and our data retention policies.
These Terms are governed by and construed in accordance with the laws of Costa Rica, without regard to conflict of law principles.
Any disputes arising from these Terms will be resolved through:
You agree to submit to the exclusive jurisdiction of the courts in San José, Costa Rica for any legal proceedings.